.help-hero {
  position: relative;
  overflow-x: clip;
  padding-top: 72px;
  padding-bottom: 54px;
  border-bottom: 1px solid var(--border-soft);
  background:
    linear-gradient(var(--grid-soft) 1px, transparent 1px),
    linear-gradient(90deg, var(--grid-soft) 1px, transparent 1px),
    radial-gradient(680px 420px at 86% 22%, color-mix(in srgb, var(--color-panel-raised) 76%, transparent), transparent 72%),
    var(--color-bg);
  background-size: 44px 44px, 44px 44px, auto, auto;
}

.help-hero::before {
  content: '';
  position: absolute;
  top: 0;
  bottom: 0;
  left: 54%;
  border-left: 1px dashed var(--color-border);
  opacity: 0.64;
}

.help-hero-layout {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, 0.95fr);
  align-items: center;
  gap: 64px;
}

.help-hero-copy .badge {
  margin-bottom: 22px;
}

.help-hero-copy .eyebrow {
  margin-bottom: 12px;
}

.help-hero-copy h1 {
  max-width: 9em;
  margin-bottom: 24px;
}

.help-lead {
  max-width: 41em;
  margin-bottom: 0;
  color: var(--color-text-muted);
  font-size: 18px;
}

.help-console {
  position: relative;
  overflow: clip;
  padding: 28px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-large);
  background:
    linear-gradient(var(--grid-soft) 1px, transparent 1px),
    linear-gradient(90deg, var(--grid-soft) 1px, transparent 1px),
    var(--panel-glass);
  background-size: 22px 22px;
  box-shadow: var(--shadow-card);
}

.help-console::after {
  content: '';
  position: absolute;
  inset: 0;
  pointer-events: none;
  border-radius: var(--radius-large);
  box-shadow: inset 0 1px 0 color-mix(in srgb, var(--color-wave) 8%, transparent);
}

.help-console-title {
  position: relative;
  z-index: 1;
  margin-bottom: 24px;
  color: var(--color-wave);
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.08em;
}

.help-console-flow {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
}

.help-console-flow span {
  min-height: 44px;
  display: flex;
  align-items: center;
  padding: 10px 14px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-small);
  color: var(--color-text);
  background: var(--color-panel-raised);
  font-weight: 750;
}

.help-console-flow svg {
  color: var(--color-text-muted);
}

.help-console-note {
  position: relative;
  z-index: 1;
  margin: 24px 0 0;
  padding-top: 18px;
  border-top: 1px dashed var(--color-border);
  color: var(--color-text-muted);
  font-size: 14px;
}

.help-fact-band {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  margin-top: 54px;
}

.help-fact-band span {
  min-width: 0;
  padding: 17px 20px;
  border-top: 1px solid var(--color-border);
  border-bottom: 1px solid var(--color-border);
  color: var(--color-text-muted);
  font-family: var(--font-mono);
  font-size: 12px;
}

.help-fact-band span + span {
  border-left: 1px solid var(--color-border);
}

.help-fact-band strong {
  display: block;
  margin-bottom: 4px;
  color: var(--color-text);
  font-family: var(--font-display);
  font-size: 16px;
}

.help-intro h2 {
  max-width: 13em;
}

.help-intro p {
  color: var(--color-text-muted);
}

.help-article {
  padding-top: 72px;
  padding-bottom: 96px;
}

.help-article > .toc-tabs {
  top: 10px;
  margin-bottom: 64px;
}

.help-category {
  padding-top: 18px;
  padding-bottom: 82px;
  border-bottom: 1px dashed var(--color-border);
}

.help-category + .help-category {
  padding-top: 82px;
}

.help-category-head {
  display: grid;
  grid-template-columns: minmax(260px, 0.72fr) minmax(0, 1.28fr);
  align-items: end;
  gap: 52px;
  margin-bottom: 34px;
}

.help-category-head h2 {
  margin-bottom: 0;
}

.help-category-head > p {
  max-width: 47em;
  margin-bottom: 4px;
  color: var(--color-text-muted);
}

.help-category .faq-list {
  position: relative;
  padding-left: 34px;
}

.help-category .faq-list::before {
  content: '';
  position: absolute;
  top: 22px;
  bottom: 22px;
  left: 7px;
  border-left: 1px dashed var(--color-border);
}

.help-category .faq-item {
  position: relative;
  background:
    linear-gradient(90deg, color-mix(in srgb, var(--color-panel-raised) 54%, transparent), transparent 56%),
    var(--color-panel);
}

.help-category .faq-item::before {
  content: '';
  position: absolute;
  top: 24px;
  left: -33px;
  width: 13px;
  height: 13px;
  border: 3px solid var(--color-bg);
  border-radius: var(--radius-pill);
  background: var(--color-accent);
  box-shadow: 0 0 0 1px var(--color-accent);
}

.help-category .faq-item summary {
  font-size: 17px;
}

.help-category .faq-answer p {
  max-width: 70em;
  margin: 0;
}

.help-escalation {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 36px;
  margin-top: 82px;
  padding: 36px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-large);
  background:
    radial-gradient(440px 190px at 86% 18%, color-mix(in srgb, var(--color-accent) 10%, transparent), transparent 72%),
    var(--color-panel-raised);
  box-shadow: var(--shadow-card);
}

.help-escalation h2 {
  margin-bottom: 14px;
  font-size: clamp(30px, 4vw, 44px);
}

.help-escalation p:last-child {
  max-width: 53em;
  margin-bottom: 0;
  color: var(--color-text-muted);
}

@media (max-width: 980px) {
  .help-hero::before {
    display: none;
  }

  .help-hero-layout {
    grid-template-columns: 1fr;
    gap: 42px;
  }

  .help-console {
    max-width: 680px;
  }

  .help-fact-band {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .help-fact-band span:nth-child(odd) {
    border-left: 0;
  }

  .help-category-head {
    grid-template-columns: 1fr;
    align-items: start;
    gap: 18px;
  }
}

@media (max-width: 640px) {
  .help-hero {
    padding-top: 46px;
    padding-bottom: 42px;
    background-size: 34px 34px, 34px 34px, auto, auto;
  }

  .help-hero-layout {
    gap: 34px;
  }

  .help-lead {
    font-size: 16px;
  }

  .help-console {
    padding: 20px;
  }

  .help-console-flow {
    grid-template-columns: 1fr;
  }

  .help-console-flow svg {
    width: 24px;
    margin-left: 12px;
    transform: rotate(90deg);
  }

  .help-fact-band {
    grid-template-columns: 1fr;
    margin-top: 38px;
  }

  .help-fact-band span,
  .help-fact-band span + span {
    border-left: 0;
    border-bottom: 0;
  }

  .help-fact-band span:last-child {
    border-bottom: 1px solid var(--color-border);
  }

  .help-article {
    padding-top: 54px;
    padding-bottom: 70px;
  }

  .help-article > .toc-tabs {
    margin-bottom: 44px;
  }

  .help-category {
    padding-bottom: 60px;
  }

  .help-category + .help-category {
    padding-top: 60px;
  }

  .help-category .faq-list {
    padding-left: 22px;
  }

  .help-category .faq-list::before {
    left: 4px;
  }

  .help-category .faq-item::before {
    left: -22px;
    width: 11px;
    height: 11px;
  }

  .help-category .faq-item summary {
    padding-right: 48px;
    font-size: 16px;
  }

  .help-escalation {
    grid-template-columns: 1fr;
    gap: 24px;
    margin-top: 60px;
    padding: 26px;
  }

  .help-escalation .btn-secondary {
    width: 100%;
  }
}